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Zendesk Support for Outlook

izdevējs Zendesk Inc

(6844 vērtējumi)

Create and escalate seamlessly any email to a ticket in Zendesk Support

There are times when an email meant to be for support was sent to you or you would need to take an email conversation and create a support ticket out of it to handle your customer’s concern more efficiently and also collaborate with support team members. Zendesk Support for Outlook integration let you do this seamlessly by enabling you to copy any existing email including its attachments and create a ticket in Zendesk Support.

With just a few clicks you can create a new ticket in Zendesk from any email. Have control over the ticket by setting its status, type and priority to get the right attention needed from your support agents.

You will be prompted to log-in or create a Zendesk account during the initial use of the add-in.

Programmu iespējas

Kad šī programma tiek izmantota:
  • Tā var nosūtīt datus, izmantojot interneta savienojumu.
  • Tā var lasīt vai modificēt jebkura pastkastes vienuma saturu un izveidot jaunus vienumus. Tā var jebkurā ziņojumā vai kalendāra vienumā piekļūt personas informācijai, piemēram, pamattekstam, tēmai, sūtītājam, adresātiem vai pielikumiem. Lai iegūtu sīkāku informāciju par personas datu pārvaldību un apstrādi, iepazīstieties ar izstrādātāja konfidencialitātes politiku.

Īsumā

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