Teams Voice: 4-Week Implementation

Summary

Calling in Teams starts with Microsoft Phone System providing the calling features every organization needs. Microsoft offers two ways to connect Teams to the Public Switched Telephone Network (PSTN):

•Direct Routing: your organization procures Phone System licenses from Microsoft to provide PBX services, but keeps your own telecom trunking to the PSTN •Calling Plans: your organization procures both Phone System licensing and PSTN trunks (called Calling Plans) from Microsoft

Deployment decisions for using cloud voice features in Teams may be dependent on multiple factors, not the least of which is the upgrading and migrating from legacy telephony infrastructure, resulting interoperability requirements and even capabilities of the underlying network architecture to support voice traffic. Insight can assist by executing a deployment which minimizes the risk, time, cost, and complexity while ensuring a seamless experience for end customers.

What’s Included

Insight Subject Matter Experts will provide: • Discovery of existing Telephony infrastructure and dependencies • Business and Technical requirements gathering workshops • Configuration of Voice and associated services • Creation of Training and Communication Plan • Pilot Voice enablement • Production Voice service cutover • Future recommendations and adoption roadmap

Benefits

Microsoft Teams Voice telephony capabilities include: • Mobility: access your phone system from anywhere on any device, all you need is an internet connection • Seamless integration: with the communication and collaboration tools you already use every day • Peripheral flexibility: use any computer headset, camera, microphone, and speaker set you wish; or use Microsoft Teams compatible devices and function just like a regular high-feature desktop phone • Use your existing phone numbers with Microsoft Calling plans or Direct Routing • AI Supported Auto Attendants and Call Queues