BT Cloud Work

BT Cloud Work for Microsoft Teams turbocharges your Teams deployment with a market-leading cloud business phone. Highly reliable telephony, advanced calling features, and market-leading analytics transform Teams into a powerful communications hub.

BT Cloud Work for Teams empowers users to:

• Place and receive calls: Embed BT Cloud Work’s telephony in Microsoft Teams to place and receive calls from both external and internal contacts.
• Call history: View call history including missed, received, and outbound calls. Manage your call history, call contacts, send a fax, add contacts to your directory, or block the number from an integrated view.
• Voicemails: Simplify workflows with quick actions to voicemail messages.
• Unified contact list: Integrated contact lists from Microsoft and BT Cloud Work make it simple to find and reach a contact.
• Presence sync: Help users avoid needless interruptions with automatic presence sync between Microsoft Teams and BT Cloud Work.
• Enhanced user experience: A modern and simplified user experience offers customization and personalized phone settings within Microsoft Teams.
• Notifications: Stay on top of any missed activity with push notifications.
• Heads-up display: View colleagues' real-time availability and manage multiple incoming calls within Microsoft Teams.
• Analytics: BT Cloud Work’s analytics empower you to build reports from templates, customize them for your needs, and share them with anyone.
• Multi-device support: Supports Teams desktop, web, and mobile platforms.
• Dark mode: Supports light and dark themes to switch between them as desired.
• Direct Routing mode: Complements and supports native voice routing in Teams with integrated Fax and voicemail.
• Simplified deployment and administration: A simple three-step process pushes BT Cloud Work for Microsoft Teams to your entire organization or select users.

Getting Started

To get started using BT Cloud Work for Teams, please ensure the following applications are installed on your device:

For Microsoft Teams desktop and web:

1. BT Cloud Work for Teams integration
2. BT Cloud Work for Teams Desktop Plugin

For Microsoft Teams mobile:

1. BT Cloud Work for Teams
2. BT Cloud Work mobile app

New to BT Cloud Work? Sign up here ↗

System requirements

• Supports Teams desktop, web, and mobile platforms.
• Available for all BT Cloud Work MVP™ subscriptions.
• An active Microsoft 365 account is required.
• Windows 7 and above or Mac OS X 10.10 (or later) is required.