Zammad

Zammad is an open-source, self-hosted helpdesk and customer support platform designed to manage customer communications efficiently. It enables organizations to handle support tickets from multiple channels such as email, web forms, chat, and social media through a centralized web-based interface.

Features of Zammad:

• Multi-channel ticket intake including email, web, chat, phone, and social media.
• Powerful ticket management with queues, priorities, tags, and SLA policies.
• Role-based access control for agents, admins, and customers.
• Automation and triggers for workflows, notifications, and escalations.
• Integrated knowledge base and customer self-service portal.
• Modern web-based dashboard with real-time monitoring and reporting.

To access the Zammad, run the following Docker command:

cd /opt/zammad
docker compose up -d

 
Access the Zammad Web Interface:
 
http://your-ip:8080
 

Disclaimer: Zammad is provided under applicable open-source licenses and is distributed “as is.” Users are responsible for proper server configuration, email integration, security hardening, firewall rules, and regular backups. While Zammad offers a comprehensive customer support solution, correct configuration of channels, roles, automation rules, and permissions is essential for stable and reliable ticket management.