osTicket

osTicket Helpdesk on AZURE by Pcloudhosting Pcloudhosting offers pre-configured osTicket AMIs on AZURE EC2, designed for instant deployment, high availability, and enterprise-grade support operations. Our solutions eliminate manual installation and provide a fully functional helpdesk system optimisedoptimized for performance, security, and scalability. Why Choose osTicket by Pcloudhosting? >One-click deployment on AZURE EC2 >No manual setup of Apache, PHP, or database >Secure, scalable, and cost-effective open-source helpdesk >Complete control, self-hosting, and data ownership >Ideal for IT support teams, customer service desks, and enterprises Available osTicket AMIs by Pcloudhosting osTicket on Ubuntu - Pre-Configured AMI - A ready-to-use Ubuntu-based osTicket image bundled with Apache, PHP, and MySQL, optimized for rapid deployment. Key Features - >Latest stable osTicket version >Fully configured LAMP stack >Web-based agent and customer portals >Email ticket creation and automation >Role-based access control Best for - >Startups and SMBs >Internal IT helpdesks >Flexible staging or production environments osTicket Server on Debian 12 (Recommended) Built on Debian 12 LTS, this AMI includes production-ready enhancements focused on security, SLA automation, and reporting. Key Features - >Long-term support (LTS) stability >OS-level security hardening >Built-in dashboard analytics >SLA management and ticket filtering >RESTful API for integrations Best for - A. Enterprise support teams B. Multi-department ticket management C. Organisations needing analytics and compliance osTicket 1.18 on Debian 12 A Red Hat-compatible osTicket AMI powered by Debian 12, bundled with enterprise-grade tools. Key Features - >MariaDB 10.5, PHP 8.2, Apache >Cockpit UI for server management, and firewalld for enhanced security >CentOS-compatible environment Best for - >Companies using Red Hat ecosystems >Teams must have advanced system control >Production Linux workloads >Shared Capabilities Across All AMIs All Pcloudhosting osTicket images have - >Fully installed and configured osTicket >Agent and customer web portals >Email-based ticket creation and notifications >Role-based access and permissions >MySQL / MariaDB backend support >Scalable AZURE EC2 architecture >Ready for immediate production use Key Business Advantages - Centralized Issue Management - All support requests in one system Workflow Automation - Auto-routing, escalations, and notifications Customizable & Extensible - Custom fields, views, and integrations Knowledge Base - Reduce ticket volume with self-service articles Reporting & Analytics - Track performance and resolution times SLA Enforcement - Maintain service quality and accountability Cost-Effective - No licensing fees, open-source flexibility Full Data Ownership - Self-hosted with complete control AZURE -Optimised Architecture - - Optimized for AZURE EC2 performance and scalability - Supports vertical and horizontal scaling - Secure by default with best-practice configurations - Suitable for startups, SMBs, and enterprise workloads Pre-Configured Stack Details - - Apache2 Web Server - PHP (optimized for osTicket) - MySQL / MariaDB - phpMyAdmin for database management - Ticket locking to prevent duplicate responses - Custom fields and ticket views for efficient triage Use Cases - >IT Service Desk (ITSM) >Customer Support & Helpdesk >Managed Service Providers (MSPs) >SaaS Support Operations >Internal Enterprise Support Why Pcloudhosting? Pcloudhosting specializes in cloud-ready, DevOps-driven, and open-source enterprise solutions. Our AZURE Marketplace product are designed to support organisations deploy faster, scale effortlessly, and reduce operational overhead without compromising security or performance. Ready to Launch Your Helpdesk? Deploy osTicket on AZURE EC2 in minutes with Pcloudhosting pre-configured AMIs and start managing help tickets instantly. Email - support@athinfosys.com