360 Managed Support

We’re SharePoint and Microsoft 365 specialists. We have an in-depth knowledge of Microsoft 365 and will take the time to get to know your business; helping us to understand how your organisation can benefit from its features. At Engage Squared, we know that understanding your needs and what you want to achieve from your technology is essential to delivering effective solutions that provide real results.

360 Managed Support is a reliable, results-driven offering that will provide you with affordable, ongoing support, helping you get the most out of your Office 365 environment. We provide a web-based help desk to allow you to easily create requests, as well as track and monitor your open requests and how we are performing. We keep you updated on progress when tickets are open, and we are proactive in raising any potential problems or any suggestions we have to enhance your service.

What does our Support Team do? 360 Managed Support provides our customers with a highly skilled, dedicated support team that keeps your service running smoothly, responds quickly to resolve any issues that might disrupt your service, and can help you with a range of other activities, such as content creation, configuration changes, small development tasks, and training.

For all Engage Squared custom solutions, as part of our Tier 2 and Tier 1 plans, we continue to host and manage your development environment for you, allowing for staged testing of changes, defect fixes, and future releases prior to deployment to your production environment.