Omnichannel Digital Contact Centre Platform: 3 Month Implementation

With its omnichannel communication capabilities, the platform allows organisations to connect with customers or students seamlessly across various channels such as phone calls, emails, web chats, social media, and SMS. This ensures that customers can reach out using their preferred method of communication, enhancing convenience and accessibility.

A Digital Contact Centre provides: Customer 360 – a holistic view of the customer or student and driving better service to them. More control over agents and work distribution, allowing them to be more agile More in-depth insight into operations A single, centralised platform for all channels + data + history

The price is estimated as we help organisations tailor the Microsoft solution, and complexity differs according to current environment and integrations needed. We ensure the solution you choose will deliver ROI through a Catalyst engagement that aligns business stakeholders on the benefits and ROI that can be achieved. Ask us more about Catalyst.

At the time of publishing, We are the one of the only Microsoft Partners who have successfully piloted and implemented the DCCP into one of our customers, managing 270 agents, servicing 20,000 students, with over 50,000 cases in the last 3 months.

Visit our page: https://www.ec.co.za/digital-contact-centre/ or contact us to find out more about this implementation, and if it could be suitable to boost your Contact Centre capabiltiies and customer experience.

This is the future of Customer Service.