CGI Intelligent Modular Agent

Summary

Enhance operational efficiency with CGI's Intelligent Modular Agent — an AI-powered automation accelerator for workflow support built on Microsoft Azure and Power Platform.

Built on Microsoft Foundry, the Intelligent Modular Agent prepares and progresses work inside your workflows before your teams step in. Triggered by events across your systems, it:

• Brings together the information needed for each task
• Checks completeness and validates key details
• Prepares actions, cases, or responses
• Highlights risks, gaps, and exceptions
• Routes work to the right team with full context
• Keeps a clear record of every step

Your teams stay in control, focusing on decisions rather than manual steps.

Description

Who We Are

Founded in 1976, CGI is one of the world's largest IT and business consulting services firms, delivering insights-driven and outcome-focused solutions globally. With deep expertise in Microsoft technologies, CGI helps organisations move beyond experimentation to real operational impact with AI.

What We Offer

The Intelligent Modular Agent enables organisations to embed agentic AI into operational workflows, reducing the effort inside every task. It handles recurring manual steps — checking documents, confirming completeness, re-keying data, and moving between systems — so work arrives to your teams already assembled, validated, and prioritised.

It supports both back-office and customer-facing processes, with a modular approach that adapts to different use cases.

• Modular and scalable – Start with a single use case, scale incrementally across functions and departments.
• Reusable and cost-effective – Built on Microsoft Power Platform, reducing development time and maintenance costs.
• Microsoft-native – Integrates with Microsoft Foundry, Power Platform, and Dynamics 365 for secure, compliant automation.

Core Capabilities

• Unstructured input processing – Emails, forms, documents, chat, and handwritten content into structured data.
• AI-driven triage and routing – Routes cases and tasks in real time with intelligent decisioning.
• Automated case creation – Creates and routes cases with full context to the right teams.
• End-to-end governance – Full traceability and human oversight at every step.
• Microsoft Foundry integration – Reasoning and content generation.
• Grounded AI (RAG) – Retrieval-Augmented Generation for contextual accuracy.
• Azure AI services – Classification, PII handling, and more.
• Power Platform orchestration – Deterministic decision-making and workflow routing.
• Dynamics 365 and Power Apps – Case management and human review.

How It Works

The solution uses multiple intelligent components to reduce manual effort and accelerate workflows.

Document-Heavy Case Processing:

1. Documents collected and stored automatically
2. Key data extracted and cross-checked
3. Missing items and inconsistencies highlighted
4. Structured case prepared with a clear next step
5. Teams review and act, rather than assemble

Manual Data Entry and Handwritten Forms:

1. Handwritten content converted into structured data
2. Relevant fields populated in downstream systems
3. Source content retained for traceability
4. Processing steps automatically recorded
5. Manual entry becomes validation

Client Outcomes

• Meaningful and measurable reduction in manual effort across routine processes
• Faster turnaround and improved responsiveness
• Greater consistency in outputs
• Improved traceability and governance
• Better utilisation of skilled teams

Why Choose Us

• Proven delivery across enterprise workflows with deep Microsoft expertise
• Strong alignment with Microsoft Foundry and Microsoft platforms
• Focus on operational impact, not just proof of concept
• Responsible, secure, and regulatory compliant with human-in-the-loop governance by design

Contract Duration

The Intelligent Modular Agent can be deployed as a targeted use case or scaled across multiple workflows. Scope and duration are tailored to each organisation.

Pricing

Listing price: £1/€1 (placeholder in Azure Marketplace). Final pricing depends on scope, configuration, and client requirements. Please contact CGI for a tailored estimate.