Managed Collaboration for Microsoft Teams Calling and Meetings: Managed Service

Insight’s Managed Collaboration for Microsoft Teams Calling and Meetings provides clients with services to manage and gain visibility into their entire environment. This offering enables your organization to:

• Leverage a single platform for integrated calling, meeting and team collaboration, including multivendor environments.
• Benefit from administrative support for a hands-off approach to managing Teams Voice.
• Take advantage of analytics and monitoring that drive a better and more engaged user experience.

Benefits

• Gain visibility into your entire environment.
• Easily manage Microsoft Teams Voice and Meetings (Including Microsoft Teams Rooms).
• Ensure support for an evolved Microsoft Teams environment.
• Maximize the ROI of your Microsoft Teams investment.

What’s included:

• Advanced call analytics, dashboards, custom reporting and call monitoring powered by Vyopta
• 24/7/365 admin-to-admin application and device support
• Service delivery management and ongoing roadmap and technical advisory assistance
• End-user Move, Add, Change, Disconnect (MACD) requests
• Advanced change requests (e.g., dial plan, call routing)
• 24/7/365 cloud-based infrastructure incident management
• Expedited escalation to Software as a Service (SaaS) vendor support

This solution is a managed service on a contract of 1-3 years.