Deskpro

Deliver exceptional customer support with Deskpro’s flexible and dynamic helpdesk software. Our self-hosted On-Premise deployment let you run a powerful PHP helpdesk with full control over security, privacy and compliance; be in charge of your own data whilst providing the best support possible. **Features** - Intelligent automations that auto-assigns and categorizes tickets, automatic actions that run to save your agents time and make their support more efficient. - Provide a 24/7 self-service Help Center to reduce the strain on agents and give your customers round the clock access to an in-depth library of resources. - Generate actionable insights through Deskpro’s reporting interface with real-time data updates across live custom dashboards. - Support multiple brands or products from the same platform with multi-branding capabilities across each of Deskpro’s plans. - Have a fully featured helpdesk you can manage on the go with optimized iOS and Android apps available. - Promote teamwork and let your agents collaborate with ease with agent IM, @mentioning, and collaborative ticket notes.