PureCloud Data Actions for Dynamics CRM 365

Set of pre-configured web service calls for use in your PureCloud call flows to data enable your contact center's IVR. Data enabled IVR's offer intelligent routing decisions, business process automation, self-service workflows, and caller experience personalization. Through the use of these data actions, PureCloud offers all of these capabilities and more in a simple to install package to leverage all of the customer insights you have collected in Dynamics CRM 365