Technical Support Services for Microsoft 365, Azure, Dynamics 365 & On-Premises

Why organizations choose Support Services for Microsoft

Technical support is essential to protect your business against all eventualities. In today's fast-paced business environment, reliable technical support can make a significant difference, positively impacting your operations and bottom line. With our technical support, you benefit from:

• Fast response times and quick resolutions for critical issues.
• Cost-effective support contracts that help you stay within budget.
• Simplified management of support for multiple Microsoft products and services.
• Dedicated, expert support for urgent technical challenges.

Why Choose SCHNEIDER IT MANAGEMENT's Microsoft Support Services?

At SCHNEIDER IT MANAGEMENT, we offer the best solution to tackle these challenges head-on: 24x7x365 technical on-demand support to ensure your business runs smoothly. Our services include:

Prioritized, Technical Support

• Fastest, prioritized response times.
• 24x7x365 elevated break/fix support.

Wide Case Coverage

• Cover your Microsoft products with quick on-demand support for Microsoft 365, Microsoft Azure, Dynamics 365, and Microsoft Software on-premises.

A No-Brainer Cost Saver

• Save typically over 90% compared to typical Microsoft Unified Support contracts.

Convenient and Efficient

• We create and escalate Microsoft Support Tickets within minutes and reliably resolve all issues quickly with dedicated Services Experts.

SCHNEIDER IT MANAGEMENT Support Plans

Bronze Support - included when switching to SCHNEIDER IT MANAGEMENT

• Basic support availability for non-urgent cases for cloud products. No Critical Situation coverage.
• Products covered: Microsoft Azure, Microsoft 365
• Microsoft Severity Levels: Level B or C
• Critical Situation (Crit Sit) Management: No
• Support Hours: 8 x 5
• Support Request Submission: Email
• Tenants: 1
• Authorized Customer Contacts: 2
• Support Requests Included per trailing 12-month period: Pay As You Go

Silver Support

• Full product coverage with Critical Situation Support. Ideal for those with occasional support requests who need Crit Sit coverage.
• Products covered: Microsoft Azure, Microsoft 365, Microsoft Dynamics 365, Microsoft Software on-premises
• Microsoft Severity Levels: Level A, B or C
• Critical Situation (Crit Sit) Management: Yes
• Support Hours: 24 x 7 x 365
• Support Request Submission: Dedicated phone number or Email
• Tenants: 2
• Authorized Customer Contacts: 6
• Support Requests Included per trailing 12-month period: 12

Gold Support

• Favorite Option. Three times the included cases and tenants. Double the customer contacts. Suited for complex organizational structures.
• Products covered: Microsoft Azure, Microsoft 365, Microsoft Dynamics 365, Microsoft Software on-premises
• Microsoft Severity Levels: Level A, B or C
• Critical Situation (Crit Sit) Management: Yes
• Support Hours: 24 x 7 x 365
• Support Request Submission: Dedicated phone number or Email
• Tenants: 6
• Authorized Customer Contacts: 12
• Support Requests Included per trailing 12-month period: 36

Platinum Support

• Ideal for very complex organizational structures with the highest number of tenants, contacts, and support requests.
• Products covered: Microsoft Azure, Microsoft 365, Microsoft Dynamics 365, Microsoft Software on-premises
• Microsoft Severity Levels: Level A, B or C
• Critical Situation (Crit Sit) Management: Yes
• Support Hours: 24 x 7 x 365
• Support Request Submission: Dedicated phone number or Email
• Tenants: 100
• Authorized Customer Contacts: 100
• Support Requests Included per trailing 12-month period: 100

Let's Get Started

Contact us today to secure an attractive offer based on your individual business case. We are looking forward to get to know you!