Presidio Microsoft 365 Online Migration & Upgrade Solution

Overview Presidio delivers Microsoft 365 upgrades and ongoing management through its Cloud Solution Provider (CSP) framework, combining professional services, managed services, and adoption programs to ensure a seamless transition and optimized experience for customers.

Core Components

End-to-End Upgrade & Migration Full scope covers all users within the Microsoft 365 product set. IT-to-IT support with escalation to Microsoft Premier Services when needed. Delivered across multiple Presidio delivery centers for scale and reliability.

CSP Value Add 24×7 Presidio First-Line Technical Support for production environments. Named Customer Success Manager and Quarterly Business Reviews for strategic guidance. Security Posture Assessments (annual reviews for two workloads). No Azure spend growth requirements—unlike Microsoft Enterprise Agreements.

Self-Service Portal Real-time license management: add/remove subscriptions, assign/unassign licenses. Spend visibility with automated reporting and cost-center allocation. Integration with Azure FinOps dashboard for multi-cloud optimization.

Adoption & Enablement FastTrack Partner designation: guidance and resources for Microsoft 365 adoption. One year of Microsoft 365 eLearning platform included at no cost. Optional adoption services for ongoing user engagement.