HappyFox Helpdesk

HappyFox is a cloud-based help desk software. With built-in features including ticketing, asset, task, and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedules, ticket templates, smart rules, and beautiful real-time reporting. HappyFox is easy to set up and offers an intuitive interface.

While you're collaborating with your team on Microsoft Teams, you'll never have to leave Teams to stay on top of your tickets in HappyFox. The HappyFox bot gives you on-the-spot notifications right inside Teams.

Get Instant Ticket Notifications

Stay up-to-date on critical events such as new customer response to an important ticket, or new ticket creation. These notifications can be configured to be sent to any channel of your choice inside your organization. Better yet, you can also perform ticketing actions like sending a reply, adding a private note, or changing ticket properties from within teams.

Make conversations actionable

Collaborate on Tickets and keep agents connected, without having to leave Teams. Directly convert Teams conversations into HappyFox tickets or open up the new ticket creation form - right within your channels.

Search Knowledgebase articles

All your knowledge base articles are right at your fingertips within Teams. You can search and get knowledge base articles by @mentioning the HappyFox bot with a search term.

In order to use this app, users must have an active HappyFox Helpdesk account. If you would like try out Helpdesk, you can book a demo using this link. Please contact our support team (support@happyfox.com) for more details.

This app supports Microsoft Teams.

For installation instructions, please refer to our Knowledge base article:

Configure Microsoft Teams Integration with HappyFox