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Premium Support package includes deployment support, guided setup, and configuration services related to SFTP Gateway. Includes priority access to Thorn Tech Support Team
Thorn Technologies provides deployment support, guided setup, and configuration services related to SFTP Gateway (Licensed Software). Includes integration support for the Licensed Software to meet Licensee's specific needs. The fee for this level of Maintenance and Support Services is $2000 for each bucket of 10 hours of service. Each Premium Support bucket expires after 60 days. Multiple buckets can be purchased to extend the duration of Premium Support. Thorn is available to provide an estimate of the hours needed to complete the Licensee's support needs. It also includes customized cloud architecture work, automation, VPC/security group setup, monitoring, integration, and maintenance pertaining to the Licensed Software.
Premium support includes priority access to Thorn Technologies Support Team with a guaranteed response time within two Business Hours (guaranteed initial response time only, not a deadline for issue resolution).