TeamViewer Frontline Professional Services

TeamViewer Frontline Professional Services are essential to customize, deploy, and roll out the TeamViewer Frontline solution for our customers.

The TeamViewer Solution delivery team will support the customer throughout the different phases of customer onboarding to ensure a fast and seamless transition to this new Augmented Reality-powered technology. The main phases and milestones included in the Professional services are:

Step 1: Understanding and Kick-off • Assessment (Business Needs & Requirements) • Use Cases • Plan Adaptation • Project Management

Step 2: Demo • Demonstrate the platform capability • Discuss customer's Application Landscape in detail • Discuss customer's processes

Step 3: Integration overview • Deep dive in data domains and data flow requirements • Deep dive into how the 2 systems will need to integrated • Technical review of the integration design •

Step 4: PoC • Development of a custom Connector • Integration to customer BackEnd systems • Development of a custom Workflow for a subset of customer processes • Deploy solution to PoC environment • Success KPIs agreed

Step 5: Technical Assessment • Customer assesses the performance of the new technology • Further change requests agreed • A subset of frotline workers uses the technology • Results are measured against agreed KPIs

Step 6: Full implementation • All required use cases are implemented both in the Frontline Connector and Workflow • Testing on Production-like configured environment • Integration with BackEnd systems complete

Step 7: Final deployment and Hypercare • Solution is deployed in High availability environment • Customer launches the service • Customer support is handed over to Customer Success Manager • Customer enters hypercare mode for launch + 3 months phase.