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Premium support option for customers of our Titan SFTP family of products which includes rapid response SLA, and Business Hours Phone Support (8:30AM-5:30PM EST) and other benefits.
Enhanced Business level Standard Support includes all benefits of our base Maintenance and Email Support plus Business Hours Phone Support (8:30AM-5:30PM EST). Business level support also includes Remote Streaming Support, Rapid response SLAs with Phone and Streaming Support, 6-month extended support for End of Life (EOL), and Professional Services discount (10%).