Enterprise Calling: 4-day workshop

Discover how Microsoft Teams Phone system, an integrated platform built on top of Microsoft Teams, will help your organization to focus on customers, by supporting business processes with all forms of communication, including calling.

This program consist of 4 workshops. By addressing the Orientation Phase , Assess & Define Phase, followed by the Design & Plan Phase of our Enterprise Calling UC Framework, you’ll be capable of identifying and defining your desired Business Communications requirements, allowing us to design and plan your future Communication landscape.

Day 1 : Inspiration & Art of the Possible - explaining the functionalities and possibilities

Overview of the Art of the Possible, and deep dives across the Phone System functionality, like hunt-groups, call queues and automatic attendants. Calling with any device, any place with a personal- or group number.

Day 2 : Assess & Define Functional Requirements of existing environment

First Assessment of your current phone environment. Provide & explain questionnaire per persona to be filled out and discussed afterwards in Business Requirements.

Day 3 : Assess & Define Business Requirements based on different persona

Second Assessment based on questionnaire per persona to define People, Process and Technology requirements and a deep dive into solving business challenges and bottle necks.

Day 4 : Design & Plan

Based on resolved challenges and defined requirements, we start designing the solution and building the implementation and adoption plan.