SogoCX: AI-powered CX for loyalty and revenue
di Sogolytics LLC
AI-powered CX platform that turns feedback into loyalty, retention, and revenue in weeks.
Overview
CX leaders today are accountable for revenue, not just scores. Yet most teams still spot churn only after the customer is already gone.
SogoCX is an AI-powered Customer Experience (CX) platform that turns feedback into loyalty, retention, and revenue. It listens across every touchpoint, flags unhappy customers in real time, and delivers prioritized action plans, not just dashboards, so teams act in weeks, not months. Built for mid-market and enterprise CX leaders accountable for revenue. SOC 2, SSO/SAML, and GLBA-ready security with white-glove implementation.
Trusted by teams like yours
Trusted by 3,200+ organizations worldwide, including PepsiCo, FedEx, Maersk, 3M, Dell, Cisco, Citibank, and UPMC. Customers see up to 600% more positive reviews and 280% higher survey response rates, and SogoCX retained 96% of customers in 2025.
Key Benefits
- Launch fast with built-in AI. AI-assisted survey creation and ready-made CX templates get your program live in weeks, not months.
- Catch unhappy customers in real time. Instant alerts on low scores and NPS detractor reports let your team follow up before issues escalate.
- Get action plans, not just dashboards. AI deciphers what’s driving your metrics and delivers a prioritized plan ranked by effort and impact.
- Prove CX ROI. Tie experience data to revenue, retention, and cost-to-serve with executive reporting.
Features
- Omnichannel listening: web, in-app, email, SMS, QR codes, kiosk/tablet, and social
- AI-assisted survey creation and a professional template library
- AI sentiment, theme, and key-driver analysis across open-text feedback
- Real-time alerts on low scores, NPS detractor identification, and live NPS/CSAT/CES dashboards
- Integrations and executive reporting
- Three editions – Essential, Advanced, and Ultimate – to match your needs.
Add-ons (available through our team)
Extend SogoCX with optional add-ons, including Experience
Navigator (your AI co-pilot that builds tailored surveys, metrics, and
playbooks for your brand and industry) and SogoConnect (closed-loop ticketing
with auto-routing and case management). Optional add-ons can be added through
your account team after onboarding.
Who it’s for
Built for CX leaders, customer success teams, and operations managers accountable for revenue, not just scores. SogoCX delivers the right data at every level (customer, journey, team, and executive). For example:
- A bank tracking branch NPS as it modernizes the in-person experience
- A retailer capturing point-of-sale feedback via receipt QR codes to protect repeat business
- A SaaS company alerting its team the moment a detractor responds, so they can follow up fast
About Sogolytics
Founded in 2013 and headquartered in Herndon, Virginia, Sogolytics is an experience-management software company serving 3,200+ organizations worldwide. SogoCX applies that expertise to help enterprises listen, predict, and act on customer feedback at scale, with 96% customer retention in 2025.