ConnectWise Power BI Service Ticket Reporting Package: 1-Wk Implementation

Opal’s Power BI x ConnectWise Service Ticket Reporting Package is designed for businesses using the cloud version of ConnectWise Professional Services Automation (PSA). Tailored to service teams, this package provides a detailed overview of service desk performance with insights into key metrics such as:

• Response time
• Resolution time
• Open and closed ticket counts
• Total ticket volume

Package Details:

• Includes three pre-built reports and one hour of consulting/setup support.
• One-time fee of $1,799 USD.

We also offer fully customized reporting solutions to meet your specific requirements. If you're using the on-premise version of ConnectWise PSA, note that additional configuration may be needed to connect to your SQL Server.

With Opal’s Service Ticket reporting package, you can quickly analyze and optimize your service desk operations, driving efficiency and improved customer outcomes.