Why Organizations Choose Support Services for Azure, Microsoft 365, On-Premises and Dynamics 365

Technical support is essential to protect your business against all eventualities. In today's fast-paced business environment, reliable technical support can make a significant difference, positively impacting your operations and bottom line. With our technical support, you benefit from:

Fast response times and quick resolutions for critical issues.
Cost-effective support contracts that help you stay within budget.
Simplified management of support for multiple Microsoft products and services.
Dedicated, expert support for urgent technical challenges.

Why Choose SCHNEIDER IT MANAGEMENT's Microsoft Support Services?

At SCHNEIDER IT MANAGEMENT, we offer the best solution to tackle these challenges head-on: 24x7x365 technical on-demand support to ensure your business runs smoothly. Our services include:

Prioritized, Technical Support

Fastest, prioritized response times.
24x7x365 elevated break/fix support.

Wide Case Coverage

Cover your Microsoft products with quick on-demand support for Microsoft 365, Microsoft Azure, Dynamics 365, and Microsoft Software on-premises.

A No-Brainer Cost Saver

Save typically over 90% compared to typical Microsoft Unified Support contracts.

Convenient and Efficient

We create and escalate Microsoft Support Tickets within minutes and reliably resolve all issues quickly with dedicated Services Experts.

SCHNEIDER IT MANAGEMENT Support Plans

Bronze Support - Included for Free When Switching to SCHNEIDER IT MANAGEMENT

Basic support availability for non-urgent cases for cloud products. No Critical Situation coverage.
Products covered: Microsoft Azure, Microsoft 365
Microsoft Severity Levels: Level B or C
Critical Situation (Crit Sit) Management: No
Support Hours: 8 x 5
Support Request Submission: Email
Tenants: 1
Authorized Customer Contacts: 2
Support Requests Included per trailing 12-month period: Pay As You Go

Silver Support

Full product coverage with Critical Situation Support. Ideal for those with occasional support requests who need Crit Sit coverage.
Products covered: Microsoft Azure, Microsoft 365, Microsoft Dynamics 365, Microsoft Software on-premises
Microsoft Severity Levels: Level A, B or C
Critical Situation (Crit Sit) Management: Yes
Support Hours: 24 x 7 x 365
Support Request Submission: Dedicated phone number or Email
Tenants: 2
Authorized Customer Contacts: 6
Support Requests Included per trailing 12-month period: 12

Gold Support

Favorite Option. Three times the included cases and tenants. Double the customer contacts. Suited for complex organizational structures.
Products covered: Microsoft Azure, Microsoft 365, Microsoft Dynamics 365, Microsoft Software on-premises
Microsoft Severity Levels: Level A, B or C
Critical Situation (Crit Sit) Management: Yes
Support Hours: 24 x 7 x 365
Support Request Submission: Dedicated phone number or Email
Tenants: 6
Authorized Customer Contacts: 12
Support Requests Included per trailing 12-month period: 36

Platinum Support

Ideal for very complex organizational structures with the highest number of tenants, contacts, and support requests.
Products covered: Microsoft Azure, Microsoft 365, Microsoft Dynamics 365, Microsoft Software on-premises
Microsoft Severity Levels: Level A, B or C
Critical Situation (Crit Sit) Management: Yes
Support Hours: 24 x 7 x 365
Support Request Submission: Dedicated phone number or Email
Tenants: 100
Authorized Customer Contacts: 100
Support Requests Included per trailing 12-month period: 100

Let's Get Started

Contact us today to secure an attractive offer based on your individual business case. We are looking forward to getting to know you!

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