Ada's AI Agent
autor Ada
Ada offers an AI Agent that can immediately start resolving more than 83% of customer inquiries
Built on the Ada ACX platform, Ada’s AI agents help enterprises deliver extraordinary customer service at lower cost. AI Agents are onboarded with your existing support content and continuously coached to increase resolution, reduce costs, and enhance customer satisfaction.
How it works:
Reasoning Engine: Orchestrates multiple LLMs to understand inquiries, plan resolution paths, and execute multi-step actions while adhering to your guidelines.
Agent Performance Center: Provides observability, testing, and analytics to optimize AI Agent performance and drive continuous improvement.
Conversation Cloud: Deploy across messaging, email, voice, and social channels with context and identity intact.
Developer Platform: Extend AI Agents with APIs and SDKs for custom surfaces and mobile experiences.
Key benefits:
Rapid Time to Value: Resolve up to 83% of inquiries using existing content.
Extensibility: Connect Ada to your tech stack with no code for complex issue resolution.
Ease of AI Management: Confidently govern and improve AI with robust management tools.
Scalability: Deploy one AI Agent across every channel, in 50+ languages.
Ada is hosted on Microsoft Azure and uses the latest intelligence from Microsoft Azure OpenAI LLMs. Ada can also be connected to a suite of Microsoft products in order to automatically resolve more complex customer service issues.