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Webex Contact Center CRM Connector for Microsoft Dynamics 365
autor Cisco Systems, Inc.
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Handle contact center calls, manage cases, log activity inside Dynamics 365.
Streamline your customer interactions with this powerful CRM Connector integration with Webex Contact Center.
- Handle voice calls directly within Dynamics 365 for a seamless experience.
- Benefit from real-time screen pops of relevant contact records for personalized service.
- Efficiently manage cases manually or automatically to improve issue resolution.
- Automatically log call activity records into Dynamics 365 for a comprehensive history.
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