Avanade Patient Experience Accelerator FY24 12WK Imp

A Microsoft Cloud for Healthcare and Dynamics 365-based solution that creates an engagement layer for provider organizations by interfacing with EMRs / EHRs​ to deliver an end-to-end patient experience through:​

Create personalized consumer outreach and marketing to attract and retain patients

Dynamic workflows with both the patient and provider in mind that support access functions, including find a provider, appointment booking, provider messaging, refill requests and referral management​

Scheduling logic that seamlessly manages the patient experience, from booking appointments and finding a provider to facilitating referral requests

Symptomatic scripting and booking guidelines to standardize scheduling business processes, ensuring that patients are connected to the right provider at the right time

A 360-degree view of patients in the system, including relevant demographics, visual indicators, clinical data, communication preferences and channel activity​

The capability is configurable / customizable and can be implemented in phases or components based on your ecosystem and business case:

Starter set of code can be installed in your Microsoft Cloud for Health environment and used to accelerate the development and implementation of contact center applications

Demo system includes custom data objects, user interfaces and pre-configured reports and dashboards

Omnichannel integration ready, including EMR (bi-directional), CTI and web / mobile channels (requires broader ecosystem including data / integration layer)​

HL7 FHIR standards supported for healthcare interoperability​

Tested logic and designs reduce risk and speed deployment​

All built on the secure Microsoft Cloud for Healthcare.

*Pricing will vary based on the scope of the engagement.