Vight

Vight is an AI-powered workflow automation platform built for managed service providers (MSPs). The Vight bot delivers real-time call summaries, sentiment analysis, critical outage alerts, and ticket notifications directly to Microsoft Teams — in personal chats, channels, and group chats.

Key Benefits:

• AI Call Summaries — Automatically process phone calls from your connected phone system and receive IT support summaries, sentiment scores, and critical outage alerts as rich Adaptive Cards in Teams.
• Ticket Automation — Automate PSA ticket workflows including AI-powered title rewriting and duplicate ticket detection.
• Instant Visibility — Technicians get real-time notifications about customer interactions without switching tools.

Limitations:

• The Vight bot delivers notifications and supports basic commands (help, status, recent). It does not process calls directly within Teams — calls must originate from a connected phone system or voice agent.
• AI-generated summaries are based on call transcripts and may not capture every detail.
• Ticket automation features require a PSA integration.

Requirements:

• An active Vight account is required to use this app. You can sign up at https://vight.ai.
• Your organization must configure at least one phone system or PSA integration.
• The bot connects to your Microsoft 365 tenant automatically via Microsoft SSO — no additional credentials are needed.

Get Started:

• Visit https://vight.ai to create your account.
• For support, contact support@vight.ai or visit https://vight.ai/contact.