Clobba
par CODE SOFTWARE U K LTD
Clobba for Microsoft Teams offers auto-updated & historical call queue analytics
Maximize the performance of your call queues with the Clobba App built for Microsoft Teams. It delivers advanced reporting and analytics, offering a summary view of call queue and agent performance with automatic updates and historical stats. There is also an intelligent Q&A chatbot that answers general queries about Clobba License Adoption and Clobba Call Queues features.
The Teams Call Queue Summary delivers a wallboard view of selected queues' performance with details on the status of the agents assigned to the queue. Real-time statistics show how the queue is performing and if further resources are required to maintain call handling KPIs. Visibility of the performance of the queue over a user-defined date range shows calling trends and the overall effectiveness of the call queue. Agent stats show at a glance how the agents are performing, ensuring the highest levels of employee productivity are achieved.
The Q&A bot assists organizations by answering questions about Clobba License Adoption and Clobba Call Queues, providing information on their key features and functionality.
Users must have a Clobba account to use the app. Create your account by visiting https://www.codesoftware.net/clobba-contact-form.
For more information, contact us at info@codesoftware.net
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