HelpDesk+

HelpDesk+ is a powerful integration between Microsoft Teams and Jira Service Management (JSM) that bridges the gap between your internal tools and your customer communication platform.

Here's how HelpDesk+ benefits your team:

• Effortless Support Requests: Customers can easily submit requests directly in Teams, eliminating the need to switch between applications.
• Streamlined Request Management: Agents can manage and respond to requests without leaving the Teams interface, improving efficiency and reducing context switching
• Improved Customer Satisfaction: Two-way conversation sync keeps everyone in the loop, leading to faster resolution times and happier customers
• Increased Agent Productivity: Agents can quickly create requests from direct messages, train users effectively, collaborate with other teams, and focus on resolving issues without distractions.
• Enhanced Performance: Response times and service level agreement (SLA) completion rates improve with features like auto-create, auto-respond, and smart search settings.
• Real-time Visibility: Monitor service desk queues and track progress directly within Teams, ensuring clear visibility and control.

HelpDesk+ is the perfect solution for organizations looking to:

• Improve communication and collaboration between support teams and customers.
• Increase agent productivity and efficiency.
• Enhance customer satisfaction and loyalty.

Ready to take your support experience to the next level?

Learn more about HelpDesk+ and see how it can transform your support operations on the HelpDesk+ for Microsoft Teams Help Center

Start your free trial of our companion app on the Atlassian Marketplace today.

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