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Complaint Submission Process

• Identity Verification: Confirm and authenticate identity.
• Filing Complaints: Submit a formal request or complaint.
• Review and Assessment: Check and consider the request.
• Execution and Confirmation: Take action and confirm the resolution.
• Status Updates: Notify the status and outcomes of the complaint based on the agency's mission.

Key Features

• Multi-Channel Complaint Submission:
• Agency hotline (Call Center).
• Email communication (e-Mail).
• Online chat and chatbot integration.
• Website, official LINE account, and Facebook page.
• Manual input by officials for complaints received via postal mail or in-person visits.
• Integration with Government Systems:
• Damrongdhama Center.
• GCC 1111.
• Traffy Fondue.
• Unified Access for Officials:
• Officials can access all complaints through a single platform.
• Automated Forwarding:
• Automatically route cases to relevant agencies.
• Citizen Self-Service Tracking:
• Citizens can monitor the progress of their complaints independently.

Technologies Used

• Digital ID / ThaiD / NDID: Secure digital identity verification.
• Online Chat / ChatBot / LLM: Advanced communication tools with AI support.
• Electronic Documents (e-Document): For efficient document handling.
• Electronic Signature (e-Signature): Ensures document authenticity and compliance.
• Government Data Exchange (GDX): Seamless inter-agency data sharing.

Relevant Laws

· Act on Management of State Affairs by Electronic Means (B.E. 2565)