8x8 for Microsoft Dynamics 365

Key Features:

The best of 8x8 Contact Center and Work within Microsoft Dynamics plus:

• Out-of-the-box integration with minimal setup required.
• Screen-Pop and Contextual Information: Automatically retrieve and present Microsoft Dynamics records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
• Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'.
• Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system.
• Click to Call: Streamline call initiation by simply clicking on a phone number within Microsoft Dynamics, eliminating the need for manual entry and saving valuable time.
• Configuration and customization: Configure CRM Integration workflows via a self-service administration portal.