Dynamics 365 Field Service Hub
par Ludia Consulting
One place to create a work order while viewing all related customer & equipment information.
Dynamics 365 Field Service Hub enables your Customer Service team to have one place to efficiently leverage all the customer’s information within D365 Field Service and confidently take decisive action.
When determining what service is required for your customer a variety of information is gathered by your agent to make an informed decision. Historically these data points have required users to access multiple screens or extensive configuration/reports are required consolidate this data.
Dynamics 365 Field Service Hub doesn’t only bring all these data points in relevant to the customer but equips your agent to create the necessary work order all on the same screen. This drastically reduces the time from request to dispatch while drive up accuracy addressing the customer's service request.