Microsoft 365 Managed Services Basic: Support, Monitoring and IT Governance
Gruppo Zenit S.r.l.
Managed service for Microsoft 365 environments
Microsoft 365 Managed Services Basic provides continuous operational support for the customer's Microsoft 365 environment, ensuring day-to-day assistance, tenant monitoring, and baseline security aligned with Microsoft best practices. It includes 24x7x365 support with a 60-minute guaranteed response time, unlimited remote support, continuous tenant monitoring, automatic patching of Microsoft 365 Apps, managed anti-spam, password management support, dark web monitoring, a monthly security baseline review, up-to-date IT documentation, a monthly Executive Report, and periodic training and adoption sessions.
The service is designed for organizations using Microsoft 365 in a standardized way that want operational continuity, a single point of reference for support and governance, and a baseline security posture aligned with Microsoft recommendations. Microsoft 365 licenses are not included and remain the customer's responsibility.
24x7 support and operational continuity
The service provides 24x7x365 support with a guaranteed 60-minute response time for Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business. Customers can open an unlimited number of tickets for incidents and operational requests, with continuous tenant monitoring to detect and report relevant anomalies. The service covers verification of Microsoft 365 Apps automatic patching status and basic troubleshooting for access, synchronization, and standard functionality issues.
Baseline security
- Managed anti-spam configuration, review, and support.
- Password Management System operational support.
- Dark Web Monitoring of the Microsoft 365 tenant.
- Monthly review of the Microsoft 365 Security Baseline with non-invasive improvement recommendations.
Governance, reporting and adoption
Includes up-to-date IT documentation and a monthly Executive Report with an overview of service status, key events, and summary usage and security indicators. Customers also benefit from a biannual Technology Business Review to discuss platform status and usage, and a biannual Technology Adoption Session focused on standard Microsoft 365 features.
User adoption is supported through a monthly Security Awareness Training session of approximately one hour per tenant.
Deliverables
- 24x7x365 support with 60-minute guaranteed response time.
- Continuous monitoring of the Microsoft 365 tenant.
- Managed anti-spam and baseline security management.
- Monthly Microsoft 365 Security Baseline review.
- Up-to-date IT documentation and monthly Executive Report.
- Biannual Technology Business Review and Technology Adoption Session.
- Monthly Security Awareness Training session.
Customer requirements
- Active Microsoft 365 tenant.
- Eligible Microsoft 365 licenses already available.
- Delegated administrative access.
- Acceptance of the service level agreement and scope.
Licenses, tools, certifications, and software beyond what is listed are not included unless otherwise specified. This service does not include advanced identity and access management, endpoint device management, vulnerability scanning, incident response or digital forensics, deployment of new solutions, architectural changes, or advanced security services.