https://catalogartifact.azureedge.net/publicartifacts/axtract.axtract-case-management-bcbfe214-9f25-494f-a4db-4c6a90daa105/image2_AxtractManagedService216.png
Axtract
par AXTRACT
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Axtract Case Management is a comprehensive solution for managing cases, time bookings and services.
Axtract Managed Services is a comprehensive solution built on Microsoft Power Apps, Power Automate, and Dataverse that transforms how organizations handle case management and entitlements. Our system automates case registration, tracking, and resolution while ensuring compliance and efficient stakeholder communication.
Core Functionality
Automated Case Creation
New emails to support inbox auto-generate cases in Dataverse
Case details (subject, sender, body) mapped to database fields
Real-Time Notifications
Instant email acknowledgment to customers
Teams channel alerts for support teams
Role-Based Access
Customers: Submit cases via email/app, track status
Agents: Manage assigned cases, update resolutions
Managers: Oversee cases, approve escalations, assign cases
Admins: Configure workflows, cases types, entitlements, reports
Key Benefits
✔ Case Auto-creation – Emails auto-convert to tracked cases
✔ Faster Response – Customers get instant confirmations; teams act on real-time alerts
✔ End-to-End Tracking – Full case history from submission to closure
Vue d’ensemble
https://catalogartifact.azureedge.net/publicartifacts/axtract.axtract-case-management-bcbfe214-9f25-494f-a4db-4c6a90daa105/image1_Dashboard.png
https://catalogartifact.azureedge.net/publicartifacts/axtract.axtract-case-management-bcbfe214-9f25-494f-a4db-4c6a90daa105/image3_case.png
https://catalogartifact.azureedge.net/publicartifacts/axtract.axtract-case-management-bcbfe214-9f25-494f-a4db-4c6a90daa105/image6_Dashboard.png