Modern Workplace - Teams Voice managed services

Our cloud-based Arxus Teams Voice service aims to completely relieve organizations from the burden of telephony management

This cloud service grows with your business and offers a simple pay-as-you-go pricing model. It’s always up-to-date and supports remote working. In addition, existing phone numbers can be retained and call costs will decrease. 

For organizations with local presence in multiple regions, the consolidation capabilities of Arxus Teams Voice Extended are a decisive factor in cost optimization.

With this, we offer maximum flexibility for the transition to Arxus Teams Voice where telephony is fully integrated with Microsoft Teams and Arxus manages your unified telephony environment.

Thanks to this versatile Arxus Teams Voice solution, your organization will enjoy:

• the complete unburdening of your unified telephony environment
• calling to and from fixed and mobile numbers
• the convenience of continuing to use your existing numbers
• a one-stop-shop telephony solution with cloud availability guarantee
• reduced PSTN call costs
• a highly flexible platform that supports all common telephony use-cases
• dashboards with usage information via the Arxus portal
• pro-active monitoring for an optimal user-experience
• 24/7 local support with SLA

The Arxus Teams Voice add-ons
Because every organization is unique, Arxus Teams Voice optionally offers the following features:

• add Belgian or international phone numbers & calling plans where / when needed
• bring your existing Telco operator to Arxus Teams Voice Extended
• allow for a staggered transition to true unified telephony
• native Microsoft Teams Contact Center for more complex telephony environments
• native Microsoft Teams connected Doorphone(s) and Paging speakers
• connected legacy SIP and/or analog phones
• the Arxus Virtual Fax service

Turn to Arxus for a selection of the most reliable Microsoft Teams certified devices from globally recognized manufacturers.

 

Transition from legacy telephony to Modern Unified Communication
We guide your organization through every step of the transition.

PLAN : Our Teams Voice assessment examines current needs and challenges delivering a blueprint & transition plan. This ensures a predictable and qualitative result.

READY : Arxus provides the basic technical setup of Microsoft Teams Phone, including the Microsoft Teams - telco operator link and a limited number of call flows. With successful testing by key-users the go-ahead for further roll-out is given. 

OPERATE :

• trained users make the transition as comfortable as possible for them
• based on the Microsoft Teams Voice assessment, call flows for the various departments can be supplemented in this phase
• on switchover-day, we will be available to answer questions and quickly resolve uncertainties
• our Voice experts provide training to the local IT team for their insights on the deployed solution
• for all questions, our service desk experts are available 24/7 with SLA

Arxus Teams Voice Standard

• 1 domestic fixed number per user
• domestic Calling plan 100 minutes per user
• call to/from Microsoft Teams from/to fixed & mobile numbers
• calling minutes shared across users
• monthly billing for calling minutes & Microsoft 365 licenses
• basic reporting via Arxus portal

and the available add-ons

Arxus Teams Voice Extended

all the Arxus Teams Voice Standard features, plus :

• staggered transition to true unified telephony
• comprehensive reporting via the Arxus portal
• pro-active monitoring of Microsoft Teams service & local devices health
• bring your current PSTN operator

and the available add-ons

Increase productivity : effortlessly make & receive calls on the move and integrate smoothly with other Microsoft 365 apps.

Single point of contact : deal with just one supplier - Arxus will manage Microsoft 365, Microsoft Teams calling & PSTN calling for you.

Cut costs: lower fixed & mobile voice expenses by routing Microsoft Teams media over data networks