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Help organizations modernize, secure, and efficiently manage their Microsoft infrastructure—across Azure, Microsoft 365, and on-premises—through proactive monitoring, security, and operational support
Our managed service offers a proactive, end-to-end management solution designed to help your organization modernize, secure, and optimize your Microsoft infrastructure. With our service, you can reduce downtime and operational risk, increase cost efficiency and scalability, improve security and compliance posture, and enable your IT teams to focus on strategic initiatives.
Service Scope: • Core Infrastructure: o Microsoft Azure: VM and resource monitoring, backup and disaster recovery management, patch management, cost optimization, identity and access control. o Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams administration, licensing and tenant management, security and compliance configuration, MFA & Conditional Access enforcement. o On-Premises Microsoft Infrastructure: Active Directory (AD) & Azure AD sync health monitoring, Windows Server administration & patching, hybrid Exchange/Azure support. • Security & Compliance: o Threat detection and incident response (via Microsoft Defender, Sentinel), endpoint protection policy management (Defender for Endpoint, Intune), regulatory compliance reporting (GDPR, HIPAA, SOX). • Operational Support: o 24x7 monitoring & alerting (proactive vs. reactive), incident management with defined SLAs, service request fulfillment, change management support, vendor escalation management (Microsoft Premier/Unified Support).
Service Tiers: We offer tiered packages to give customers flexibility: • Essential: Baseline monitoring & patching. • Advanced: Adds security, cost optimization, and compliance. • Premium: Full 24/7 support, advisory, and roadmap planning.
Value-Added Services: • Cloud readiness and migration planning, business continuity and disaster recovery (BCDR) testing, regular health checks and quarterly service reviews, cost optimization workshops, end-user adoption & training.
Service Delivery Model: • Remote-first delivery with escalation to onsite if needed, ITIL-aligned service management (incident, problem, change), monthly reporting: uptime, incidents, cost savings, security posture.
Why Choose Us: • We have certified architects and engineers (Azure, Microsoft 365, Security), proven experience in regulated industries (finance, healthcare, etc.), strong track record of reducing IT costs & downtime.
Next Steps for Customers: • Assessment: Current Microsoft infrastructure health & security review . • Proposal: Customized managed services plan . • Onboarding: Smooth transition with minimal disruption .
Contact us for pricing. Estimated start is $190/hour.