Customer Service Copilot Agent by TRUE.org

TRUE.org’s Customer Service Copilot Agent offer helps organizations transform their support operations by implementing a customized AI-powered assistant for service representatives. Built using Microsoft Copilot Studio and integrated with your existing CRM, ticketing systems, and knowledge bases, this solution empowers agents with real-time insights, automated workflows, and intelligent guidance—directly within their flow of work. This consulting engagement is designed to streamline customer service processes, reduce average handle time, and improve agent productivity. Agents can instantly retrieve relevant information, summarize customer history, draft responses, and automate case documentation—all through natural language prompts. The Microsoft Copilot Agent acts as a virtual expert, helping agents resolve issues faster and more consistently, while reducing the need for peer assistance or escalations.

Our implementation includes:

• Discovery and assessment of your support workflows and data sources • Design and configuration of a Microsoft Copilot Agent tailored to your business needs • Integration with CRM platforms (e.g., Microsoft Dynamics 365) • Connection to internal knowledge bases (e.g., Microsoft SharePoint) • Setup of secure API actions for ticket updates, escalations, and follow-ups • Pilot deployment with a select group of agents • Training and change management for full rollout • Post-launch support and optimization

Key benefits:

• 12–16% reduction in average handle time for chat cases • 9–13% increase in cases managed per agent • 13% decrease in peer assistance requests • Improved first-contact resolution and customer satisfaction • Faster onboarding and ramp-up for new agents • Consistent, high-quality support across all channels

This offer is ideal for customer service teams looking to modernize their operations with AI, reduce manual effort, and deliver faster, more personalized support. Whether you use Microsoft Dynamics 365 or other platforms, TRUE.org will tailor the Microsoft Copilot Agent to fit your environment and goals. Let us help you unlock the full potential of Microsoft Copilot Studio and bring intelligent automation to your customer service team.