Helpdesk 365 for SharePoint & Microsoft Teams is a ticketing system specifically designed for the Microsoft 365 ecosystem. Recommended by our clients and G2 for its easy-to-use UI, simplicity, security, and customizable helpdesk solutions, it automates the ticketing process effortlessly while remaining affordable for SMEs.

Recognized by G2 as a top-rated helpdesk software for easiest UI/UX and certified as a Great Place to Work.

Data Privacy & Cybersecurity: Our helpdesk software meets top data security standards, including GCC & GCC High compliance within the Microsoft environment. As a Microsoft 365 Certified App, we use Microsoft's trusted infrastructure to protect your critical data.

Zero Trust Security Model: Our Zero Trust approach keeps all data securely within your MS 365 environment, ensuring sensitive information is protected by Microsoft's robust security protocols

Microsoft Ecosystem Integration: Our helpdesk software integrates seamlessly with Microsoft tools like Teams, Azure, and Dynamics 365, enhancing workflows and boosting IT team productivity.

Modern UI/UX for Productivity: The intuitive interface boosts team efficiency and enhances the customer experience.

AI-Powered Automation: Uses AI to automate ticket routing, issue tracking, and resolution, reducing manual effort and speeding up response times. Now enhanced with Agentic AI, which works with OpenAI or Copilot to automatically generate responses based on ticket configuration. Agents only need to hit send, making ticket resolution faster and more accurate.

Delegation Feature: In case of long leaves, approvers and agents can delegate their pending approvals/tickets, ensuring no tickets are left unattended.

AI Knowledgebase Responses: Helpdesk 365 now uses AI to suggest answers to the requestors based on their ticket descriptions before submission, making the support process more proactive and efficient.

Azure DevOps Integration: Seamlessly integrate with Azure DevOps, enhancing your team's workflow and making it easier to manage development and IT-related tickets.

Mail Tracker: Helpdesk 365 includes a mail tracker feature to monitor emails sent by the helpdesk. It tracks top interactions and generates insightful reports based on that data.

Easiest to Deploy: Helpdesk 365 is designed for easy deployment in less than 10 minutes.

Integrate Power Automate and Power BI with just a few clicks: Easily integrate Power Automate to streamline workflows and Power BI for data-driven insights.

Customization Made Simple: Easily tailor Helpdesk 365 with customizable workflows and dashboards to fit your business needs without complex development.

Features

Pricing

KB & Installation

Support

Security & Compliance

Get Started Today: Click the blue "Get it now" button above to start your free, fully featured 14-day trial of Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.
SharePoint HR365 Helpdesk | Best SPFX & Teams App HR365

Link for the knowledgebase: Helpdesk knowledgebase

To know more similar products: Apps 365

Prerequisites
SPFx permissions: For installing the application and configuring Microsoft Teams permissions if you want to use the application in Microsoft Teams.

Component information: This app can be added as a Webpart or Full page in SharePoint, and as a personal tab or Teams tab in Microsoft Teams.

Recommended browsers
Edge-based on Chromium, Google Chrome, Safari, and Firefox. Internet Explorer is not recommended.

The trial can be turned into a full version by purchasing a license from our website, click here to purchase

For more information, please visit our website HR365 Helpdesk

Support
If you are looking for more features, we can add them with additional customization costs. If you have any questions, please visit our website for answers on live chat or Raise a support request for this add-in by visiting the support page. rel="noopener noreferrer" target="_blank">Support

What is Helpdesk software?

The benefits of using a helpdesk ticketing system

Maintenance ticketing system

Tags
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