tryvium - Unify Certified Teams AI Contact Center

tryvium is an AI-powered, Microsoft Teams–native Cloud Contact Center (CCaaS) platform with 100+ innovative and advanced features, built on a modern microservices architecture running on Azure. It unifies self-service (AI virtual assistant), copilot-assisted agent support, live human agent engagement, and real-time supervisor analytics; all embedded natively inside Microsoft Teams. Purpose-built over 3 to 4 years of R&D investment by Sensiple, tryvium simplifies the Microsoft Teams environment into a full contact center eliminating the need for complex legacy platforms for contact center operations. Not just that, tryvium transitions the same Microsoft Teams into a full blown CCaaS platform without needing for enterprises an all new CCaaS platform. Most importantly, tryvium brings 250+ features that a typical CCaaS solution would have but scaling on top of Microsoft Teams integrated within its Unified model.

Why is it valuable to customers?

tryvium delivers 4× ROI on existing Microsoft Teams investment. Organizations already invested in Microsoft 365 and Azure can transform their service desk without deploying a separate contact center platform. tryvium eliminates tool-switching, collapses the UCaaS + CCaaS gap, and drives measurable results:

Main outcomes and benefits customers realize

· 4× ROI on existing Microsoft Teams investment

· 45% ticket deflection via AI self-service virtual assistant

· 60% reduction in Average Handle Time (AHT)

· 25% increase in calls handled per agent

· 30% higher resolution rates

· 20% boost in NPS score

· 85%+ First Call Resolution rate

· 30 - 40% time savings for supervisors through advanced admin console

· Weeks-to-deploy (not months), with pay-as-you-go pricing

It disrupts the traditional ticketing-and-wait model by enabling resolution-based service desk operations and customer support centers. Bots resolve issues in real-time via Copilot & AI agents through built-in agent model without the customer needing to integrate with an external platform. It combines everything to their M365 umbrella and sits under the Governance and security layer which is already established within the organization.

Get in touch with us today to learn how tryvium can revolutionize your contact center operations. https://www.tryvium.ai/demo/

Organizations using tryvium are seeing measurable results across efficiency, productivity, and satisfaction.

“Inclusive, Multilingual Support without Multilingual Staffing”

A global retail enterprise transformed its off‑hour support by using tryvium’s built‑in multilingual translation across 21+ languages, including Mandarin, Japanese, and Polish. It saw an improved First contact resolution of 85% from 70% with accelerated support delivery.

“Digital Adoption Skyrocketed from 37% to 71% Chat Engagement”

A leading healthcare provider accelerated its shift to digital channels by deploying tryvium chat within Microsoft Teams. The Chat usage surged from 37% to 71%, significantly improving staff experience, reducing wait times, and unlocking more efficient care‑support operations.

“Chat Abandonment Reduced to Under 1"

A major BFSI customer used tryvium’s intelligent routing and AI‑driven experience orchestration to maintain a chat abandonment rate below 1% that led to more reliable service delivery and faster resolutions.

Connect with us to see how tryvium reduces your spend, maximizes your investment while improving CX.

sales@tryvium.ai | Phone: +1 732-283-0499 x 251 | Visit: www.tryvium.ai