TrueDEM

Maintain Reliable, Uninterrupted Microsoft 365 & Teams Communication for a Distributed Workforce

In today's hybrid work environment, Microsoft 365 and Microsoft Teams especially are crucial for collaboration & communication. But maintaining consistent, high-quality services and call experiences across diverse office and remote locations can be a significant challenge for IT, making it difficult to effectively diagnose and resolve performance issues across a geographically dispersed workforce.

TrueDEM empowers you with proactive, end-to-end visibility into your Microsoft 365 services and Microsoft Teams Calls performance. By deploying localized agents on endpoints, TrueDEM provides end-to-end insights. It captures granular and accurate data, enabling you to pinpoint and resolve user experience issues before they impact productivity.

Gain Actionable Insights through:

• Real Time Call Performance Analytics:
  See real time metrics on any Microsoft Teams call, both ongoing or retrospectively for effective issue troubleshooting and problem identification
• Endpoint Performance Monitoring:
  True digital experience monitoring begins at each and every endpoint. Gain full visibility for CPU Performance, Memory Usage, Version Levels, and Background Apps running on employee computers.
• Network Performance Monitoring:
  Identify network performance problems and take action to optimize digital experiences. Assist remote workers with improvements for their home office networks and ISP choices.
• Microsoft 365 Cloud Service Monitoring:
  Leverage real-time and historical Microsoft 365 workload performance data at the global, local, and individual levels. Organizations can immediately identify and take action on service interruptions that impact the digital experiences for employees.