Enable Frontline Workforce - 2 Day Workshop

Frontline workers are the backbone of hybrid operations for many major industries. Your customers rely on their services, your business depends on the operational tasks they perform and your brand and reputation are based on their success. Yet they wrestle with traditional methods which decrease productivity and employee satisfaction.

Transform the frontline employee experience with purpose-built, cloud-based modern work solutions.

• Connect & engage your workforce. Enrich communication and employee experiences by connecting workers with the right tools, people, and devices they need to do their best work and build skills faster
• Enhance workforce management. Empower your people to meet fluctuating business needs by equipping employees with agile shift scheduling tools and seamless task management
• Increase operational efficiency. Improve frontline efficiency by automating task & service processes with configurable apps and digital workflows

As the hub for teamwork, Microsoft Teams is designed to help organizations improve collaboration and increase efficiency by automating key business processes. In the Enable Frontline Workshop our consultants will walk you through the art of the possible, working with you to identify unique needs of your frontline workforce to help solve your specific business challenges. During the workshop, we’ll develop an actionable plan based on your frontline workforce needs to help you move forward.

• Introduce Enable Frontline Worker Workshop content and structure
• Gather information on existing environment and key business scenarios
• Identify business stakeholders
• Define scope

• Connect and engage your frontline workforce
• Enhance workforce management
• Increase operational efficiency
• Safeguard your business
• Empower with devices
• Optional: industry specific module
• Demos and experiences

• Review of pre-workshop findings
• Use case and scenario analysis and prioritisation
• Adoption and Change Management
• Develop solution plan for PoC, identify next steps and actions, define risks

• An evaluation of your current environment and frontline worker challenges
• Demonstration of the Microsoft Teams Frontline Worker experiences
• Showcase the rich portfolio of Microsoft Viva components that enhance the frontline worker experience
• Identification and prioritisation of frontline worker use cases scenarios and personas.
• Direction on how to transition various user profiles into a modern collaboration and communication environment
• Actionable recommendations and solution plan

This workshop normally costs $3,500-$5,000 USD. Contact us today to see if you're eligible for funding.