Sera AI

Sera AI brings your Xurrent (4me) service desk into Microsoft Teams, enabling employees to create, manage, and track service requests without leaving their conversations. It helps organizations reduce context switching, improve productivity, and deliver a seamless service management experience directly within Microsoft Teams.

What You Can Do

• Create service desk requests using natural language.
• View and track the status of your existing requests.
• Receive real-time updates when request statuses change.
• Use Sera AI in personal chats, group chats, and channels (via @mentions).

Who It's For

Sera AI is designed for IT, HR, Facilities, and other shared-service teams using Xurrent. It enables employees to submit, track, and manage service requests through a conversational experience in Microsoft Teams.

Use of AI

Sera AI uses generative AI to interpret user requests and draft responses. AI-generated content may be inaccurate or incomplete, so users should review responses before acting on them.

If you encounter objectionable or inappropriate AI-generated content, please report it by contacting support@xurrent.com.

Before You Start

• An active Xurrent account is required.
• A Xurrent administrator must complete a one-time setup to connect your Microsoft 365 tenant with your Xurrent instance.
• Sera AI is intended for Xurrent service management tasks and related support workflows.

Get Started & Support

• Get Started: Getting Started Guide
• Help & Documentation: Help Center
• Contact Support: Xurrent Support
• Sign Up / Book a Demo: Request a Demo