Plain

Plain helps support teams manage customer conversations from Microsoft Teams alongside every other support channel — in one structured platform.

**What Plain does inside Teams:**

Connect your shared Teams channels to Plain so that customer messages are automatically tracked as conversations you can assign, prioritize, and resolve — all without leaving Teams. Your support team can reply directly in Teams while Plain handles the structure behind the scenes: setting clear ownership, enforcing SLAs, and giving you real-time visibility into response times and team performance.

**What Plain does outside of Teams:**

Plain is a dedicated support platform where your team can manage conversations from all your support channels — including email, chat, and Teams — in one place. The Plain platform provides a unified view of all customer requests, reporting and analytics across channels, workflow automations, and a Help Center. Configuring SLAs, managing team assignments, and accessing detailed reporting are done within the Plain platform at [app.plain.com](https://app.plain.com).

**Who Plain is for:**

Plain is built for support teams that manage customer relationships across multiple channels and need structured workflows, clear accountability, and performance insights as they scale.

**Limitations and requirements:**

To use this app, you must have an active Plain account. If you do not have an account, you can start a 14-day free trial at [https://www.plain.com/channels/microsoft-teams](https://www.plain.com/channels/microsoft-teams/?utm_source=teams-marketplace).

**Links:**

- Sign up or start a free trial: [https://www.plain.com/channels/microsoft-teams](https://www.plain.com/channels/microsoft-teams/?utm_source=teams-marketplace)

- Get started and product documentation: [help.plain.com](https://help.plain.com)

- Contact support: [help.plain.com](https://help.plain.com)

- Website: [plain.com](https://www.plain.com)