Emergency Operations - Frontier Implementation for OG&E
Logic20/20 Inc
What is Emergency Operations?:
Oil & gas and utility organizations must respond quickly to operational incidents while maintaining visibility across assets, field teams, and stakeholders. Aging monitoring systems, fragmented communications, and manual reporting processes can slow response times, increase regulatory risk, and erode customer trust during outages and operational disruptions.
Logic20/20’s Emergency Operations services address these challenges by integrating operational intelligence, incident coordination, and stakeholder communications on Microsoft Azure, data services, DevOps pipelines, analytics tools, and collaboration systems commonly used in operational environments.
- Event intelligence platforms bring together asset data, environmental conditions, and predictive models to deliver real-time situational awareness.
- Automated notification systems trigger and distribute incident updates across SMS, email, mobile applications, and web channels.
- Operational simulation environments allow teams to replay incident scenarios using the same applications and data used during live incidents.
- Responder and incident coordination portalsmanage credential verification, workforce readiness, incident activation, and shift coordination within a secure operational system.
Our offer:
The Emergency Operations portfolio delivers capabilities for incident visibility, communications automation, response training, and coordinated incident management.
- Emergency operations maturity assessment
- Incident response workflow analysis
- Data and system integration review
- Capability roadmap aligned with Microsoft platforms
- Operational data architecture design
- Integration strategy across incident management and operational systems
- Microsoft Azure data and AI platform deployment using services such as Azure Cognitive Search, Azure Cosmos DB, and Azure Database for PostgreSQL
- CI/CD pipeline implementation using Azure DevOps to support automated testing, deployment, and release management
- Integration with Microsoft SharePoint to support incident documentation, regulatory records, and operational data ingestion
- Identity and access management integration using Microsoft Entra ID (Azure Active Directory)
- Application services and portals built using Microsoft.NET
- Event intelligence platforms: Deployment of dashboards and analytics environments integrating asset data, environmental conditions, and predictive risk indicators for incident monitoring and decision support using tools such as Microsoft Power BI and Microsoft Fabric.
- Stakeholder notification hub: Implementation of automated notification services that trigger and distribute incident communications across SMS, email, mobile applications, and web channels
- Operational simulation environments: Configuration of scenario replay environments for rehearsing incident response procedures using production applications and operational data
- Responder and incident coordination portals: Deployment of secure coordination portals managing responder credentials, workforce readiness, incident activation, and cross-team coordination
- Operational adoption monitoring
- Incident response performance metrics
- Continuous improvement planning
Readiness and assessment
Platform architecture and integration
Solution deployment
Ongoing optimization
AI-enabled accelerators:
AI accelerators extend the Emergency Operations portfolio with automated analysis, decision support, and reporting capabilities built on Microsoft Azure, Microsoft Fabric, and Copilot.
- Incident intelligence models: Preconfigured AI models analyze operational data, environmental conditions, and incident history to identify emerging risks and support incident decision-making.
- Automated notification decisioning: AI-driven rules and event classification determine when notifications should trigger, which stakeholders should receive updates, and which communication channels should be used.
- Scenario generation for simulation: AI tools generate incident scenarios from historical operational events and response data, enabling teams to rehearse response procedures using realistic conditions.
- AI-assisted incident reporting: AI agents built with Microsoft Copilot Studio generate structured incident summaries and regulatory reports from operational data, response activity logs, and event timelines.