CGI Microsoft 365 Copilot Agent Extensibility

Typically 4–8 weeks

Summary

Extend Microsoft 365 Copilot with custom agents, enterprise connectors and business system integrations, enabling secure automation and AI-assisted execution across your organisation.

Description

Who We Are

Founded in 1976, CGI is one of the world's largest IT and business consulting services firms, delivering insights-driven and outcome-focused solutions globally. With deep expertise in Microsoft technologies, CGI helps organisations move beyond experimentation to real operational impact with AI.

What We Offer

Many organisations quickly move beyond using Microsoft 365 Copilot for personal productivity and want it connected to line-of-business applications, enterprise data and business workflows.

CGI's Microsoft 365 Copilot Agent Extensibility service helps organisations build, deploy and govern custom Copilot experiences using Microsoft technologies including Copilot Studio, Azure AI Foundry, Microsoft Graph, Power Platform and Microsoft 365 Copilot APIs.

We enable Copilot to access enterprise systems, complete business tasks, orchestrate workflows and provide users with secure, context-aware assistance aligned to organisational governance requirements.

Core Capabilities

We design, build and govern solutions across the Microsoft Copilot extensibility stack including:

• Declarative agents built with Copilot Studio and Microsoft 365 Agents Toolkit.
• Custom engine agents developed using Azure AI Foundry and enterprise AI services.
• Microsoft Graph and Copilot connectors for secure enterprise data access.
• Power Platform connectors and API-driven business actions.
• Microsoft 365 Copilot APIs including chat, retrieval and search.
• REST API and Model Context Protocol (MCP) integrations.
• ALM, CI/CD, monitoring and operational governance.
• Internal agent catalogues and Microsoft marketplace publishing.

How It Works

Our delivery approach helps organisations move from experimentation to production-ready capability:

1. Strategy and readiness – Assess architecture, security, licensing, governance and priority use cases.
2. Solution design and proof of value – Demonstrate integrations, validate business value and establish delivery priorities.
3. Agent development and integration – Build and integrate agents with platforms such as ServiceNow, Salesforce, SAP, Jira, Confluence and internal applications.
4. Governance and operations – Implement identity, access, compliance, connector governance, monitoring and lifecycle management.
5. Scale and innovation – Apply reusable patterns, publish agents and establish ongoing extensibility capabilities.

Client Outcomes

Working with CGI will help your organisation:

• Extend Microsoft 365 Copilot into enterprise business systems.
• Automate business processes using AI-powered agents.
• Integrate securely with applications, APIs and enterprise data.
• Establish governance, security and operational controls.
• Accelerate delivery using proven patterns and reusable assets.
• Deploy scalable, maintainable and supportable solutions.
• Move from pilot solutions to enterprise production deployments.
• Build a foundation for ongoing Copilot innovation.

Why Choose Us

CGI combines Microsoft Copilot expertise with enterprise integration, security and governance experience. Our consultants deliver solutions using proven architectures, reusable patterns and Microsoft best practices, helping organisations create secure, scalable Copilot capabilities that evolve with changing business needs and the Microsoft AI platform.

Contract Duration

Typically 4–8 weeks. Duration varies according to the number and complexity of integrations, use cases and governance requirements.

Pricing

Pricing shown in Microsoft Marketplace listings is indicative only. Final pricing depends on scope, configuration and organisational requirements. Please contact CGI for a tailored quotation.