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PowerConnect_SAP_Monitoring

por SoftwareOne Mexico

PowerConnect enables efficient SAP data integration and analytics capabilities.

Operating as a multinational conglomerate, this company has a complex SAP environment with siloed support organizations. It had encountered multiple IT outages and unplanned downtime caused by SAP application performance and database issues. The incidents caused difficult crisis response times with long mean times to detect and resolve problems.

SoftwareOne developed a dedicated initiative to improve SAP system monitoring and reduce downtime. At the start of its PowerConnect journey in November 2017, the customer immediately reduced downtime incidents by 65%.

Continuing improvements have stabilized all production systems. In nearly real-time, PowerConnect sends data about SAP system activity to Dynatrace to help expedite remedial steps. This also facilitates security compliance and reduces priority one issues by 30% while accelerating issue resolution by 70% for mission-critical applications.

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