Managed Services for Azure

Managing Azure at scale goes beyond monitoring dashboards and responding to tickets. Internal teams get pulled between incident queues and strategic initiatives. Cost anomalies surface only when invoices arrive. Security governance competes with release cycles for engineering attention. As Azure environments expand across multiple subscriptions and resource groups, operational complexity grows faster than internal teams can absorb.

Our Cloud Center of Excellence (CCoE)-developed Azure Managed Services handles ongoing operations, so your team can focus on initiatives that drive business outcomes. Critical incidents receive 15-minute response times with 4-hour resolution targets. Alerts from Azure Monitor and Sentinel automatically generate prioritized tickets, and customers get real-time visibility through a self-service portal.

Through SimDesk, we manage incidents, changes, and service requests with SLA-backed response times based on incident priority. Through SimOps, we deliver real-time cost visibility with monthly forecasting, anomaly detection, and rightsizing recommendations. Security monitoring runs continuously through Microsoft Defender for Cloud and Sentinel.

Levels of Azure operations management are as follows:

L1 - Basic Support: First-line Azure operations through SimDesk. We manage incidents, requests, and changes with SLA-backed response times. Covers portal navigation, RBAC and MFA configuration, licensing queries, and user onboarding. Complex issues escalate to higher tiers with full context.

L2 - Operational Support: Adds proactive monitoring, resource administration, and cost governance. We provision VMs, storage, and databases, configure Azure Monitor with tuned alerts, and deliver cost visibility through SimOps with forecasts and rightsizing recommendations.

L3 - Advanced Support: Engineering-led management with automation and governance. We deploy infrastructure using Terraform and Bicep, build CI/CD pipelines, manage AKS clusters, and harden security with Defender for Cloud. All changes are tracked through SimDesk with audit trails.

L4 - Engineering Support: Full operational ownership for business-critical workloads. Includes health dashboards, architecture reviews, escalation to Microsoft engineers and TAMs, DR validation through resilience testing, and continuous optimization across cost, security, and performance.

Deliverables

1. Monthly SLA reports showing incident response times, resolution rates, and ticket trends across your Azure environment.

2. Cost and optimization reports with spend breakdown by resource, anomaly alerts, and rightsizing recommendations.

3. Security posture reports covering Defender for Cloud scores, threat detection activity, and compliance status.

4. Weekly operational reviews covering SLA compliance, recurring incident patterns, and recommendations for process and configuration updates.