Totango

For businesses aiming to enhance collaboration and organizational participation in delivering customer outcomes, the Totango bot for Microsoft Teams is an essential tool. This powerful plugin integrates Totango’s customer data platform directly into Teams through a conversational interface and allows your organization to:

- **Efficiently gather the most relevant customer information:** The Totango app for Microsoft Teams streamlines the process of finding key customer information, significantly reducing the time spent on manual searches and allowing you to focus on more strategic tasks.

- **Easy Touchpoint creation:** Streamline follow-ups and strategic actions for proactive customer success by creating touchpoints directly in the Microsoft Teams interface.

- **Foster seamless collaboration across departments:** Enhance communication and coordination, leading to more cohesive and efficient customer success efforts.

**Note**: Active Totango subscription is required for the application to work. Existing Totango customer can refer to the setup documentation [here](https://support.totango.com/hc/en-us/articles/28373674833556-Configure-the-Totango-bot-for-Microsoft-Teams), or contact support by clicking [here](https://totango.zendesk.com/hc/en-us/requests/new). New customers can book a call with our sales team by clicking [here](https://www.totango.com/demo/live-demo).