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Iride Text Analytics
por Almawave
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Iride Text Analytics: Right and fast semantic contact classification
Iride Text Analytics offers support in contact request analysis, received call and message interpretation, speaker language recognition (the platform is based on semantic-ontological technology and supports 29 languages), and real-time monitoring of operations flows, to ensure high-level customer engagement, information accuracy and business process optimization.
MAIN BENEFITS
- Improved performance in request classification
- Agent training cost & time crunch
- Productivity improvement
- Engagement duration reduction
- Real-time customer engagement monitoring & analysis
- Semantic Business Intelligence over high quality information.
De un vistazo
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