Dynamics 365 Whatsapp Integration: 2-hour briefing by Cluster Reply

This free 2-hours briefing focuses on how the adoption of the WhatsApp channel in the Dynamics 365 customer engagement platform can boost your company’s communication with your customers or employees. This solution involves the Microsoft Cloud specifically Dynamics 365 and the Power Platform to connect to the WhatsApp channel API.
Cluster Reply, with its technical and processes competence in surrounding technology, and Microsoft platform will help you to understand how to achieve you goals according to your requirements.

Some example scenarios include:

• Chat control in Dynamics 365 entity forms for one-to-one chat
• Outbound and real-time marketing
• A channel for salespeople to keep in touch with customers
• Automatic push notifications
• A customer service channel for chatbot and/or live chat

This no-obligation informational briefing is designed for companies to present our approach and technologies involved.
The following topics can be addressed during the meeting:

• Support to adopt, configure and manage both the WhatsApp channel and the numbers (via Meta Business Account, WhatsApp Developer API or Twilio API)
• Outline business scenarios and requirements
• System integration and architecture of the solution

After the meeting, attendees will be able to evaluate how this solution can be adapted and applied to their company.
Agenda:

• Adoption of the Whatsapp channel and related numbers
• Use cases
• Architecture examples