Imagicle Compliance Recording & AI Analytics

Certified for Microsoft Teams, Imagicle Compliance Recording adds policy-based compliance to Teams’ native recording so regulated, security-sensitive organizations can record, retain, analyze, and retrieve calls at scale within Teams.

Key benefits:

• Certified Teams integration: records all internal and external calls with start, stop, pause, and resume, and lets you manage recordings in Teams or via the Imagicle web portal.
• Automation and access control: apply Always-On or On-Demand recording by role, department, or user, centrally and at scale, and control access with RBAC for record-only, standard, supervisor, or admin roles.
• Compliance by design: meets GDPR, HIPAA, MiFID II, PCI DSS, Dodd-Frank, FINMA, and more, with administrative and technical safeguards.
• Security and governance: include built-in data security with AES encryption, digital signing for tamper detection, legal hold, granular role-based access, and configurable retention.
• Fast discovery in Teams: allows Search & Play with filters such as user, group, direction, date, time, duration, type, department, tags, or notes to find recordings in seconds.
• Flexible and unlimited storage: lets you deploy on Customer Azure (self-hosted) or in the Imagicle Cloud with unlimited storage.
  
  

AI analytics for Quality Management:

Imagicle Call Recording does more than adding compliance. It allows supervisors to turn recorded calls into actionable insights with Imagicle Compliance Recording AI Analytics, delivering speech-to-text transcription, sentiment analysis, and keyword or topic search across conversations. Supervisors and compliance teams can surface patterns, verify outcomes, and speed investigations with a few clicks. It includes:

• Multilingual transcription at scale to make calls fully searchable
• Sentiment analysis on the whole call, sections, or caller to quickly gauge interaction quality
• Keyword and hot-topic tracking with tags, filters, and call notes for rapid discovery
• Keyword or sentiment-based alarms sent directly via email in real time for rapid action.

Get started:

• Get it now and start adding compliance to convenience right in Teams.
• Want a guided setup or a tailored demo? Contact Imagicle.