CitiCall

CitiCall is a integrated Customer Care and End-to-End Holistic Operations and task management tool across departments that drives efficient and effective Service Delivery.

It is an executive Management and decision making tool providing Real-time monitoring and Business Intelligence.

General Key Features:

•End-to-End Complaint / Incident Management

•Field Staff Scheduling

•Smart task / field staff allocation

•Auto Escalation

•Complete Audit Trail

•Management Dashboard

•Electronic Document Repository

•Asset Register, Asset Maintenance schedule and Reporting

•Integrated GIS and built-in route planning

•Various Standard and Customised Reports

•Smart Analytics and Intelligent Data Mining

Emergency and Disaster Management:

•Stakeholders and Volunteers Notification

•Paperless Disaster Assessments

•Early Warning Systems

•Events Questionnaire

•Risk Assessment

•Relief process and fields

•Situational Update

Account Management:

•Task costing

•Holistic Overview of Accounts

•Ability to drill down per utility / Region

Mobile Applications:

•Logging of public / customer queries

•Field Staff / control room communication

•Customer billing statements

•GIS Capability

•Attachments / photos

CitiCall Integration features:

•Telephone Systems and PBX

•Multimedia Solutions

•SCADA and Telemetry

•Financial systems

•Radio Systems / smart Mobile

•GIS

•Vehicle Tracking Systems

•Other bespoke systems